Sensory Guide: Going to the GP Surgery

This page is a sensory guide to help you understand what it may be like when you go to Haresfield surgery. It is designed to support people who may feel anxious, autistic people, people with sensory sensitivities, and anyone who finds new places difficult.

You can look through this page before your appointment, so you know what to expect.

Arriving at the Building

  • The building is called Turnpike House.

  • The name is written in large white letters above the entrance.

  • The entrance has large glass doors.

  • The doors open automatically.

  • Outside, there may be:

  • Traffic noise, people walking past, or delivery sounds.

  • Lighting outside depends on the time of day. In the evening it may be darker with the bright indoor lights visible through the glass.

Reception desk and self-check-in screen

  • There is a wooden reception desk.

  • A clear screen separates staff and patients.

  • You may see a sign that says Patient Self Check-In.

  • There is a touchscreen where you can check in for your appointment.

  • The touchscreen may be bright.

  • If you prefer not to use the screen, you can speak to the receptionist to let them know you are here.

Waiting Area

The waiting room is usually calm, but noise levels can change depending on how busy it is. If you need somewhere quiet to wait speak to reception who will try to help.

  • You can sit down and wait for your appointment.

  •  The waiting area is open and spacious.

  •  Chairs are placed in rows and groups and are different colours.

  •  The floor is carpeted.

  • You may notice other patients waiting, occasional announcements or names being called, phones vibrating or ringing quietly, smells from cleaning products.

  • The temperature is usually cool to neutral.

Visual Information

  • There are noticeboards on the walls.

  • Some screens show information or messages.

  • Signs point to consulting rooms and other areas.

  • If reading lots of signs feels overwhelming, you can ask staff for help.

Being Called for Your Appointment

  • A GP or Nurse may call your name aloud or come to the waiting area to get you.

  • The screens may show your name and say it aloud and tell you where to go.

  • You can then go to the consulting room.

  • Someone is welcome to come with you if you would like.

  • If you are worried about hearing your name, you can tell reception when you arrive.

You may find it helpful to:

 

  • Arrive a little early.

  • Bring headphones 🎧 or earplugs.

  • Bring something comforting to hold.

  • Ask for a quieter place to wait.

  • Bring a support person.

  • Ask for sensory equipment which can be borrowed from reception.

  • You can leave the building at any time if you need a break just let reception know you are leaving and when you will come back.

  • Remember it is okay to ask for help.

  • Staff are there to support you.